Swim Spas Reno | Swimming Spas and Hot Tubs For Sale Reno

By Laura Varnon, Marketing Coordinator

Even in a year as unusual as 2020 was, Hot Spring Spas of Santa Cruz has won the Santa Cruz Sentinel’s Readers Choice Award for Best Pool & Spa Dealer for 2020.

This is the 8^th year in a row that the award has been given to Hot Spring Spas of Santa Cruz.

This year’s award is special because Hot Spring Spas saw a huge spike in demand for hot tubs and swim spas due to people spending more time at home in 2020 than ever before.

“We are thrilled to have been awarded this win again, especially during the year 2020,” said Spa and Sauna Company Owner Scott Clark. “We would like to thank our team, our customers, the community, and the Santa Cruz Sentinel for this award.”

Hot Spring Spas of Santa Cruz carries and services Hot Spring Spas and Endless Pools swim spas, and Freeflow Spas.

The Santa Cruz Sentinel runs a yearly Readers Choice online poll. In the poll, Sentinel readers weigh in on the best of everything throughout Santa Cruz County.

One of the reasons Hot Spring Spas earned the award is because of the dedication of their many long-time team members, who are committed to providing extraordinary customer service year after year.

Hot Spring Spas of Santa Cruz has received dozens of awards from manufacturers and local newspapers over the years, along with the other stores within The Spa and Sauna Company family of stores. To read more about The Spa and Sauna Company and see all of our awards, click here.

More than ever, we know that the hot tubs we provide to the community are truly making a difference in people’s lives by providing stress relief, relaxation, wellness benefits and family time.

“We truly enjoy serving the Santa Cruz community,” Clark said. “We look forward to many more years of excellent service and offering the community only the best in Hot Tubs and Swim Spas.”

To contact us in Santa Cruz, click here.

By Laura Varnon, Marketing Coordinator

The Spa and Sauna Company earned two awards in 2020 from Sundance Spas at their virtual dealer conference this year.

Despite the challenges that the year 2020 presented, The Spa and Sauna Company was awarded The Sundance Gold Club Award for Exceptional Sales Performance and the Exceptional Customer Service Award.

The Gold Club award recognizes dealers whose Sundance Spas sales volume ranked in the top 10% of dealers nationwide.

In a letter from 2 directors of sales at Sundance Spas, Bett Sitton and Paul Garratt wrote: “Your hard work and dedication to the Sundance Spas Brand has earned you special recognition…Congratulations on your success in 2020.”

In a year when The Spa and Sauna Company embraced selling hot tubs over FaceTime and other virtual apps, not having as many hot tubs to display, working with customers while socially distanced and wearing masks, and an increasing in demand for hot tubs, this award truly means a lot.

The Spa and Sauna Company has also earned both of these awards previously, too.

“We’d like to thank Sundance Spas for these awards and their support this year, and we look forward to what 2021 will bring,” said Company Owner Scott Clark. “We’d also like to extend a big thank you to our entire team, especially our sales and customer service teams.”

To read more about The Spa and Sauna Company and see our full list of awards over the years, click here.

The Spa and Sauna Company began carrying Sundance Spas in late 2013 at its Reno area stores. It is one of several high-end hot tub brands that the Spa and Sauna Company is proud to offer.

Other hot tub manufacturers decided not to present awards in 2020, due to the unusual circumstances the year presented.

By Laura Varnon, Marketing Coordinator

It’s official – Hot Spring Spas of Santa Cruz has won the Santa Cruz Sentinel’s Readers Choice Award for Best Pool & Spa Dealer for 2019.

This is the 7^th year in a row that the award has been given to Hot Spring Spas of Santa Cruz.

This year’s award is special because Hot Spring Spas of Santa Cruz, along with Hot Spring Spas of San Jose, were acquired by The Spa and Sauna Company in early 2019.

“We are thrilled to have been awarded this win again. To have retained this long-time award is an honor.” said Spa and Sauna Company Owner Scott Clark. “We take pride in carrying the highest quality hot tub brands and serving the Santa Cruz and San Jose communities. We would like to thank our team, our customers, the community, and the Santa Cruz Sentinel for this award.”

While Hot Spring Spas has always carried Hot Spring Spas and Endless Pools swim spas, this year brought the addition of the value-line of plug-and-play hot tubs, Freeflow Spas.

Many improvements to the showrooms have been made over the past year, including a full renovation to the décor in Santa Cruz, and a relocation of the showroom in San Jose.

The Santa Cruz Sentinel runs a yearly Readers Choice online poll. In the poll, Sentinel readers weigh in on the best of everything throughout Santa Cruz County.

One of the reasons Hot Spring Spas earned the award is because of the dedication of their many long-time team members, who are committed to providing extraordinary customer service year after year.

Hot Spring Spas of Santa Cruz and San Jose have received dozens of awards from manufacturers over the years.

This award is special because it is from the community we serve. We know that the hot tubs we provide to the community are truly making a difference in people’s lives by providing relaxation, wellness benefits and family time.

“We truly enjoy serving the Santa Cruz and San Jose communities,” Clark said. “We look forward to continuing the legacy of excellent service, and will continue to sell the best in Hot Tubs and Swim Spas.”

By Laura Varnon, Marketing Coordinator

Al Jackson, a long-time team member of The Spa and Sauna Company, had a stroke in February. Al had worked for The Spa and Sauna Company for over 14 years.

After his stroke, Al spent some time at Renown Hospital in Reno before being released to vocational rehabilitation, where he is relearning day-to-day tasks. Bills have been piling up and without being able to work, he is in danger of losing his home.

The Spa and Sauna Company has created a GoFundMe page, which can be accessed Here to assist with his recovery.

Al’s History with The Spa and Sauna Company

Al was a community favorite with hot tub owners in the Northern Nevada community. He worked as a concierge technician and delivery crew member in the community and was often specially requested by Northern Nevada hot tubbers. Over the years, he has held many positions within the delivery and service department. Most recently, he also worked as a lead delivery trainer, teaching new crew members how to care for hot tubs and handle them appropriately.

How We Feel About Al

“Al is like family to us,” said Shelley Clark, co-owner of The Spa and Sauna Company. “He is so caring and loyal. We hope he can rehabilitate quickly. He is loved by so many.”

Danielle Gaba, service scheduler at The Spa and Sauna Company, worked closely with Al on a daily basis, arranging schedules for Al and other concierge technicians. She said she often would rearrange the concierge schedule because hot tub owners always wanted Al to service their hot tub.

“Overall, he’s just a good person,” said Danielle Gaba, Spa and Sauna Service Scheduler. “He always thought of others.”

Al was always a positive influence in the showroom too. He made up nicknames for his co-workers, left them the occasional gift, and always had a smile on his face. His friendly demeanor put everyone at ease, co-workers and customers alike.

“Al was somebody who every day brought up morale,” Danielle said. “All the (other) techs looked up to him. He was a good trainer.”

Kevin Thompson, sales manager at The Spa and Sauna Company, worked with Al for over a decade.

“There’s nobody quite like Al,” Kevin said. “Everybody loves Al.”

Kevin explained that Al was very well respected by members of the community, customers and his co-workers, most likely because of his ability to connect with people and make them feel comfortable. He was an authority on what hot tub owners needed to keep their hot tub in the best possible shape, and he genuinely had their best interests at heart.

“I always say he’s like the best salesperson we’ve ever had. Al has a high-level of respect for the company and the company’s best interest, which translates to the customer having the best experience every time.”

Trish Ferris, general manager at The Spa and Sauna Company, had a special bond with Al. They developed a friendship over the years and as a display of their friendship, Al would even leave her favorite chocolates on her desk as a treat.

“I love him to pieces,” she said, smiling at the memory.

Everyone at The Spa and Sauna Company misses seeing Al every day, and his absence is felt by the community too.

How Nevada Hot Tubbers Feel About Al

Here are some of the reviews Spa and Sauna customers have made on our Yelp and Google My Business pages about Al over the years.

“Wife and I just received our spa from Reno Spa and Sauna company.  The delivery team was excellent.  There was no hesitation when they saw the old tub that needed removal (It has a gazebo built around it). Al, Anthony, Tony and Oscar all were professionals.”

“Purchased the 3x maintenance package with one being a total purge and so glad I did.  The staff is wonderful with scheduling. Had Al come out twice, very friendly,  knowledgeable and courteous. Al remembered my draining preferences and does a great job.” 

“Installers Casey, Anthony, Al and Chris were very professional and did a great job. Thank you!!”

“Great team who handled delivery and answered all my questions — Casey, Anthony, Al and Austin.”

“The crew all introduced themselves when they arrived. They were polite, professional, had integrity in their work ethics. They not only showed respect towards us, but towards each other as they worked. This crew works well together. They represent The Spa and Sauna Company in the utmost professional mannerisms and are an asset to your company. Anthony, Casey, Al, Chris we cannot thank you enough.”

How You Can Help Al

Let’s all pitch in and help Al through this difficult time. To donate to Al’s recovery through the GoFundMe account The Spa and Sauna Company created for him, Click Here.

By Laura Varnon, Marketing Coordinator

Al Jackson, a long-time team member of The Spa and Sauna Company, had a stroke in February. Al had worked for The Spa and Sauna Company for over 14 years.

After his stroke, Al spent some time at Renown Hospital in Reno before being released to vocational rehabilitation, where he is relearning day-to-day tasks. Bills have been piling up and without being able to work, he is in danger of losing his home.

The Spa and Sauna Company has created a GoFundMe page, which can be accessed Here to assist with his recovery.

Al’s History with The Spa and Sauna Company

Al was a community favorite with hot tub owners in the Northern Nevada community. He worked as a concierge technician and delivery crew member in the community and was often specially requested by Northern Nevada hot tubbers. Over the years, he has held many positions within the delivery and service department. Most recently, he also worked as a lead delivery trainer, teaching new crew members how to care for hot tubs and handle them appropriately.

How We Feel About Al

“Al is like family to us,” said Shelley Clark, co-owner of The Spa and Sauna Company. “He is so caring and loyal. We hope he can rehabilitate quickly. He is loved by so many.”

Danielle Gaba, service scheduler at The Spa and Sauna Company, worked closely with Al on a daily basis, arranging schedules for Al and other concierge technicians. She said she often would rearrange the concierge schedule because hot tub owners always wanted Al to service their hot tub.

“Overall, he’s just a good person,” said Danielle Gaba, Spa and Sauna Service Scheduler. “He always thought of others.”

Al was always a positive influence in the showroom too. He made up nicknames for his co-workers, left them the occasional gift, and always had a smile on his face. His friendly demeanor put everyone at ease, co-workers and customers alike.

“Al was somebody who every day brought up morale,” Danielle said. “All the (other) techs looked up to him. He was a good trainer.”

Kevin Thompson, sales manager at The Spa and Sauna Company, worked with Al for over a decade.

“There’s nobody quite like Al,” Kevin said. “Everybody loves Al.”

Kevin explained that Al was very well respected by members of the community, customers and his co-workers, most likely because of his ability to connect with people and make them feel comfortable. He was an authority on what hot tub owners needed to keep their hot tub in the best possible shape, and he genuinely had their best interests at heart.

“I always say he’s like the best salesperson we’ve ever had. Al has a high-level of respect for the company and the company’s best interest, which translates to the customer having the best experience every time.”

Trish Ferris, general manager at The Spa and Sauna Company, had a special bond with Al. They developed a friendship over the years and as a display of their friendship, Al would even leave her favorite chocolates on her desk as a treat.

“I love him to pieces,” she said, smiling at the memory.

Everyone at The Spa and Sauna Company misses seeing Al every day, and his absence is felt by the community too.

How Nevada Hot Tubbers Feel About Al

Here are some of the reviews Spa and Sauna customers have made on our Yelp and Google My Business pages about Al over the years.

“Wife and I just received our spa from Reno Spa and Sauna company.  The delivery team was excellent.  There was no hesitation when they saw the old tub that needed removal (It has a gazebo built around it). Al, Anthony, Tony and Oscar all were professionals.”

“Purchased the 3x maintenance package with one being a total purge and so glad I did.  The staff is wonderful with scheduling. Had Al come out twice, very friendly,  knowledgeable and courteous. Al remembered my draining preferences and does a great job.” 

“Installers Casey, Anthony, Al and Chris were very professional and did a great job. Thank you!!”

“Great team who handled delivery and answered all my questions — Casey, Anthony, Al and Austin.”

“The crew all introduced themselves when they arrived. They were polite, professional, had integrity in their work ethics. They not only showed respect towards us, but towards each other as they worked. This crew works well together. They represent The Spa and Sauna Company in the utmost professional mannerisms and are an asset to your company. Anthony, Casey, Al, Chris we cannot thank you enough.”

How You Can Help Al

Let’s all pitch in and help Al through this difficult time. To donate to Al’s recovery through the GoFundMe account The Spa and Sauna Company created for him, Click Here.

By Laura Varnon, Marketing Coordinator

The Spa and Sauna Company is a locally-owned business with roots going back to 1990 in the Reno, NV area and 1976 in the Bay Area of California. We’re always looking for new members to join our growing team!

Community Favorites

The headquarters in both Reno, NV and Santa Cruz, CA have been voted community favorites by local publications.

The Spa and Sauna Company has also received numerous awards for sales, service, and growth. We’ve earned a spot 3 years in a row on the Inc. 5000, which is a list of the fastest growing small businesses in America.

We also give back to our communities, by sponsoring local events and even donating hot tubs to veterans. Read about our most recent donation here.

Room for Advancement

Several team members in both states have started in entry-level positions and grown with the company, into more advanced roles.

If you have the desire to learn and work hard, know it will not go unrecognized here.

Bonus Potential/Vesting

Most team members have potential to earn bonuses, both for meeting individual and team goals, in addition to their base salaries.

Also, team members who have been with The Spa and Sauna Co. for more than 1 year can join the company’s 401K program, which includes a contribution from the company. Growth for the company equals growth for you and your retirement fund, even if you don’t contribute to that fund.

Company Growth

Since 2014, The Spa and Sauna Company has grown from 1 store location in 1 state to 5 showroom locations in 2 states, and a dedicated warehouse in Reno.

There are various opportunities to grow with us, in Nevada and California.

Workplace Perks/Team Building

Need a coffee break? At our Reno/Sparks locations, complimentary coffee is available for customers and team members. Sometimes, there are even snacks!

Our delivery crew has a constant supply of jerky and protein bars and other treats available too at our Reno location.

We care about our team and have quarterly meetings to discuss new initiatives with our entire team, in each state. We want everyone on our team to know what’s going on with The Spa and Sauna Co.

Our Reno Operations Department has monthly meetings to catch up and share high points and praise from the past month and our Sales Team has bi-weekly team meetings as well.

Each year, we have an off-site Holiday Party in both states as a team building event and to celebrate our successes over the past year.

And, a few times a year, especially during the spring and summer, there are Company BBQs, at both locations.

We believe if you work hard, you should play hard too. Our Service and Delivery Crews also go on team building outings. Their most recent outings were laser tag and an escape room experience.

Employee Purchase Program

Another amazing perk is our employee purchase programs. Want a hot tub in your own backyard? After a year of employment, you may qualify for employee pricing on a hot tub, swim spa, pool table, sauna or BBQ.

From growth potential to bonus potential to awesome perks, we all know that The Spa and Sauna Company is not just a place to work, it’s a place to be part of a team.

We hope you will consider joining our team!

For more information or to submit a resume, contact info@spaandsauna.com.

By Laura Varnon, Marketing Coordinator

The Spa and Sauna Company was recently awarded the Sundance Spas Gold Club Award for exceptional sales performance in 2018.

The Spa and Sauna Company, with 5 locations in Nevada and California, showcases Sundance Spas at their largest Reno location, 9748 S. Virginia St., Ste. C-D.

The award recognizes dealers whose Sundance Spas sales volume ranked in the top 10% of dealers nationwide.

“Your hard work and dedication to the Sundance Spas Brand has earned you special recognition within our Dealer Network and among your peers,” wrote Paul Garratt, Brett Sitton and William Yonke, 3 Directors of Sales for the Sundance Spas Brand on a letter that accompanied the award. “On behalf of everyone at Sundance Spas, congratulations on a great 2018.”

The Spa and Sauna Company also earned the award in 2017.

The Spa and Sauna Company began carrying Sundance Spas in the fall of 2013 in the Reno area. It is one of the high-end hot tub brands that The Spa and Sauna Company is proud to offer.

“We are honored to be recognized by Sundance Spas,” said Spa and Sauna Company Owner Scott Clark. “Our customers enjoy the unique features offered by the brand.”

For more information about the Sundance Spas we carry, visit https://spaandsauna.com/sundance-spas/.

By Laura Varnon, Marketing Coordinator

Hot Spring Spas of Santa Cruz has won the Santa Cruz Sentinel’s Readers Choice Award for Best Pool & Spa Dealer for 2018.

This is not the first time the award has been given to the Santa Cruz showroom. It has been awarded to them every year since 2013, making this the 6^th consecutive time the showroom has received the award.

Hot Spring Spas of Santa Cruz and San Jose, which were acquired by The Spa and Sauna Company in early 2019, have been a part of their respective communities since 1976.

The Santa Cruz Sentinel runs a yearly Readers Choice online poll. In the poll, Sentinel readers weigh in on the best of everything throughout Santa Cruz County.

One of the reasons Hot Spring Spas earned the award is because of the dedication of their many long-time team members, who are committed to providing extraordinary customer service. Despite a change in ownership, Hot Spring Spas of Santa Cruz and San Jose have maintained the same team.

“We are thrilled to have been awarded this win,” said Spa and Sauna Company Owner Scott Clark. “We take pride in carrying the highest quality hot tub brands and serving the Santa Cruz and San Jose communities. We would like to thank our team, our customers, the community, former owner Patrick Carstens and his VP Lynda Sisk, and the Santa Cruz Sentinel for this award.”

Hot Spring Spas of Santa Cruz and San Jose have received dozens of awards from manufacturers over the years.

This award is special because it is from the community we serve.

“It has been an honor and a privilege to serve the Santa Cruz and San Jose communities,” Clark said. “We look forward to continuing the legacy of excellent service, now that Hot Spring Spas of Santa Cruz and San Jose are part of The Spa and Sauna Company family.”