Shop Small with The Spa and Sauna Company

Thursday, November 21st, 2019

By Laura Varnon, Marketing Coordinator

The Spa and Sauna Company, a locally owned hot tub and swim spa dealer with 5 locations in Nevada and California, is happy to participate in the Shop Small Movement this coming Small Business Saturday. Be sure to stop by on Small Business Saturday, or any day!

Small Business Saturday is a “nationwide movement to celebrate small businesses every day and to help communities thrive and stay vibrant,” according to American Express, which founded the movement in 2010.

The Spa and Sauna Company has been based in the Reno/Sparks community since 1990, and earlier this year, we added to The Spa and Sauna Company family of stores, with Hot Spring Spas of Santa Cruz and San Jose. They have been a part of their respective communities since 1976!

Why Shop Small with Us?

During the holiday season, we encourage you to shop with local businesses, and avoid the holiday rush. The Spa and Sauna Company, which specializes in selling the best in Hot Tubs, Swim Spas, Saunas and Barbecues, is a family-owned business that employs more than 40 people in Reno, Sparks, Santa Cruz and San Jose.

For Small Business Saturday, we are celebrating at all of our locations, with our Relaxing Holiday Sale, so you can avoid the holiday shopping hustle and invest in a hot tub, swim spa, sauna or BBQ, to improve the health and wellness of your entire family. We have products available at many different price points and a friendly and knowledgeable team of wellness experts, ready to help you with any questions you might have.

How We Give Back to Our Communities

In addition to serving the wellness needs of our communities, The Spa and Sauna Company believes in giving back to the communities we serve. In Nevada, we have donated 2 hot tubs to Reno and Sparks veterans since 2018, with Sundance Spas and the Wish for Our Heroes program. The program provides veterans with therapeutic hot tubs to make their life better.

We also participate in the Reno Duck Races, which is sponsored by the Nevada Humane Society, and contribute to local schools.

In California, we contribute to Omega Nu, a Santa Cruz based volunteer group/charity, that helps the local community. You are likely to see our truck  escorting Quacky the Duck in December at the Santa Cruz Holiday Parade. We also participate in the Santa Cruz Duck Derby.

Also, we are a Toys for Tots drop off location at our Santa Cruz showroom. Toys for Tots is a program run by the United States Marine Corps Reserve which distributes toys to children in need. Feel free to drop off an unwrapped, new present at our Santa Cruz showroom now. We’ll make sure it gets to those who need it most.

We have also been voted community favorites in both our Reno and Santa Cruz locations.

You can be proud to Shop Small with The Spa and Sauna Company, knowing that you are shopping with a local business, with a long history of selling only the highest quality hot tubs and swim spas in each of its communities. We’ll see you soon!

The post Shop Small with The Spa and Sauna Company appeared first on Hot Tubs, Swim Spas, Sauna Dealer Reno, Sparks, Santa Cruz, San Jose.

Shop Small with The Spa and Sauna Company

Thursday, November 21st, 2019

By Laura Varnon, Marketing Coordinator

The Spa and Sauna Company, a locally owned hot tub and swim spa dealer with 5 locations in Nevada and California, is happy to participate in the Shop Small Movement this coming Small Business Saturday. Be sure to stop by on Small Business Saturday, or any day!

Small Business Saturday is a “nationwide movement to celebrate small businesses every day and to help communities thrive and stay vibrant,” according to American Express, which founded the movement in 2010.

The Spa and Sauna Company has been based in the Reno/Sparks community since 1990, and earlier this year, we added to The Spa and Sauna Company family of stores, with Hot Spring Spas of Santa Cruz and San Jose. They have been a part of their respective communities since 1976!

Why Shop Small with Us?

During the holiday season, we encourage you to shop with local businesses, and avoid the holiday rush. The Spa and Sauna Company, which specializes in selling the best in Hot Tubs, Swim Spas, Saunas and Barbecues, is a family-owned business that employs more than 40 people in Reno, Sparks, Santa Cruz and San Jose.

For Small Business Saturday, we are celebrating at all of our locations, with our Relaxing Holiday Sale, so you can avoid the holiday shopping hustle and invest in a hot tub, swim spa, sauna or BBQ, to improve the health and wellness of your entire family. We have products available at many different price points and a friendly and knowledgeable team of wellness experts, ready to help you with any questions you might have.

How We Give Back to Our Communities

In addition to serving the wellness needs of our communities, The Spa and Sauna Company believes in giving back to the communities we serve. In Nevada, we have donated 2 hot tubs to Reno and Sparks veterans since 2018, with Sundance Spas and the Wish for Our Heroes program. The program provides veterans with therapeutic hot tubs to make their life better.

We also participate in the Reno Duck Races, which is sponsored by the Nevada Humane Society, and contribute to local schools.

In California, we contribute to Omega Nu, a Santa Cruz based volunteer group/charity, that helps the local community. You are likely to see our truck  escorting Quacky the Duck in December at the Santa Cruz Holiday Parade. We also participate in the Santa Cruz Duck Derby.

Also, we are a Toys for Tots drop off location at our Santa Cruz showroom. Toys for Tots is a program run by the United States Marine Corps Reserve which distributes toys to children in need. Feel free to drop off an unwrapped, new present at our Santa Cruz showroom now. We’ll make sure it gets to those who need it most.

We have also been voted community favorites in both our Reno and Santa Cruz locations.

You can be proud to Shop Small with The Spa and Sauna Company, knowing that you are shopping with a local business, with a long history of selling only the highest quality hot tubs and swim spas in each of its communities. We’ll see you soon!

The post Shop Small with The Spa and Sauna Company appeared first on Hot Tubs, Swim Spas, Sauna Dealer Reno, Sparks, Santa Cruz, San Jose.

We Offer Advanced Water Testing

Thursday, October 31st, 2019

By Laura Varnon, Marketing Coordinator

Do you have questions about the quality of the water inside your hot tub? Have you noticed a change to how the water feels, but you aren’t sure why? Would you like to stop guessing on how to maintain the best quality hot tub water?

We’re here to help with Advanced Water Testing at all 5 of our locations, using BioGuard ALEX Pro testing units. And the best part is, it’s a free service!

At The Spa and Sauna Company’s family of stores in Nevada and California, we are happy to be your hot tub experts, long beyond your hot tub purchase. We are also here to help you with hot tub water care and maintenance.

Advanced Water Testing is always free from The Spa and Sauna Company/Hot Spring Spas of Santa Cruz and San Jose.

What is Advanced Water Testing?

We use BioGuard/SpaGuard’s ALEX Pro system. BioGuard is the pioneer of computerized water testing, with nearly instant results. In fact, the name ALEX stands for Analysis Experts, according to BioGuard/SpaGuard.

ALEX tests more water quality factors than standard water testing strips and can analyze how different results are related, giving you the information you need to best care for your hot tub.

How do I get my hot tub water tested?

All you need to do is bring a sample of your water, in a clean container or the provided sample bottle, into any of our showrooms. We encourage you to bring it to us as soon as you can, after taking the sample from your spa. And the water should still be between 80 and 104 degrees, just like it would be in your hot tub.

No appointment is needed.

One of our hot tub water care experts will take a small amount of your sample and put it into a disc, where our ALEX Pro system, can analyze your water.

In about a minute, the device will analyze and interpret the condition of your water and provide a comprehensive report, with suggestions on how to improve your hot tub water.

The hot tub expert who analyzed your water will discuss with you, in detail, what the reading means. And which of the suggestions will provide the most relief to your particular water issue. They will also direct you to any recommended products.

This system will store the results of the reading in our database. This will allow you, and us, to monitor any changes in your water quality over time, as you continue to use your hot tub, and bring future samples in for readings. This is a great resource for long time hot tubbers.

How often should I test my hot tub water?

We recommend you use test strips weekly at home to get a quick overview of your water quality, and make any adjustments, if needed.

You are welcome to bring your water in, at any time, for a comprehensive water testing analysis from us, either for a check-in or if you are experiencing a water issue.

SpaGuard recommends you bring your hot tub water in monthly, during the months you use your hot tub most frequently.

We also recommend you bring your water in for testing, if you have not used your hot tub for a long period of time, and are ready to begin using it again.

We look forward to seeing you in any of our showrooms to test your water and make sure you are having the most enjoyable hot tub ownership experience possible.

The post We Offer Advanced Water Testing appeared first on Hot Tubs, Swim Spas, Sauna Dealer Reno, Sparks, Santa Cruz, San Jose.

We Offer Advanced Water Testing

Thursday, October 31st, 2019

By Laura Varnon, Marketing Coordinator

Do you have questions about the quality of the water inside your hot tub? Have you noticed a change to how the water feels, but you aren’t sure why? Would you like to stop guessing on how to maintain the best quality hot tub water?

We’re here to help with Advanced Water Testing at all 5 of our locations, using BioGuard ALEX Pro testing units. And the best part is, it’s a free service!

At The Spa and Sauna Company’s family of stores in Nevada and California, we are happy to be your hot tub experts, long beyond your hot tub purchase. We are also here to help you with hot tub water care and maintenance.

Advanced Water Testing is always free from The Spa and Sauna Company/Hot Spring Spas of Santa Cruz and San Jose.

What is Advanced Water Testing?

We use BioGuard/SpaGuard’s ALEX Pro system. BioGuard is the pioneer of computerized water testing, with nearly instant results. In fact, the name ALEX stands for Analysis Experts, according to BioGuard/SpaGuard.

ALEX tests more water quality factors than standard water testing strips and can analyze how different results are related, giving you the information you need to best care for your hot tub.

How do I get my hot tub water tested?

All you need to do is bring a sample of your water, in a clean container or the provided sample bottle, into any of our showrooms. We encourage you to bring it to us as soon as you can, after taking the sample from your spa. And the water should still be between 80 and 104 degrees, just like it would be in your hot tub.

No appointment is needed.

One of our hot tub water care experts will take a small amount of your sample and put it into a disc, where our ALEX Pro system, can analyze your water.

In about a minute, the device will analyze and interpret the condition of your water and provide a comprehensive report, with suggestions on how to improve your hot tub water.

The hot tub expert who analyzed your water will discuss with you, in detail, what the reading means. And which of the suggestions will provide the most relief to your particular water issue. They will also direct you to any recommended products.

This system will store the results of the reading in our database. This will allow you, and us, to monitor any changes in your water quality over time, as you continue to use your hot tub, and bring future samples in for readings. This is a great resource for long time hot tubbers.

How often should I test my hot tub water?

We recommend you use test strips weekly at home to get a quick overview of your water quality, and make any adjustments, if needed.

You are welcome to bring your water in, at any time, for a comprehensive water testing analysis from us, either for a check-in or if you are experiencing a water issue.

SpaGuard recommends you bring your hot tub water in monthly, during the months you use your hot tub most frequently.

We also recommend you bring your water in for testing, if you have not used your hot tub for a long period of time, and are ready to begin using it again.

We look forward to seeing you in any of our showrooms to test your water and make sure you are having the most enjoyable hot tub ownership experience possible.

The post We Offer Advanced Water Testing appeared first on Hot Tubs, Swim Spas, Sauna Dealer Reno, Sparks, Santa Cruz, San Jose.

Do I Need a New Hot Tub Cover?

Wednesday, September 25th, 2019

By Laura Varnon, Marketing Coordinator

Is your hot tub cover over a few years old? Is it starting to look a bit worn from the weather and sun exposure? It might be time for a new hot tub cover!

And, we have developed a few indicators you can look for to see if your hot tub cover does need replacing.

Hot Tub Cover Condition

Hot Tub Covers degrade over time, and that’s normal. Hot Tub Covers are designed to last for about 3 to 5 years.

If you add a Cover Cover, which is available for purchase here, you can add years of life to your cover. You can also regularly treat your hot tub cover with 303 Protectant, to protect it from the sun’s UV rays. 303 Protectant also keeps dirt off of your cover and keeps it looking fresh. 303 Protectant can be purchased at any of our showrooms.

We sell replacement hot tub covers at all of our locations in Reno, Sparks, San Jose and Santa Cruz. If you are looking for a replacement cover, click here and select where your cover will be delivered to, fill out the form and one of our team members will be in touch to help you get a replacement hot tub cover.

Vinyl

Check your vinyl for signs of: Dryness, Brittleness, Dirt, Tears, Cracks.

Any and all of these symptoms might mean that it is time for a new cover. Changes in these conditions will affect the look, safety and heat retention abilities of your cover.

Hinges and Hinge Gaskets (or Shoes)

Heat can escape from a torn hinge, which might result in heat loss from your hot tub. A new cover keeps your hot tub hot and ready to use at any time.

If your hinge gasket, or shoes, are torn, damaged or missing, heat will leave your hot tub rapidly. Be sure to get that repaired or replaced, especially if you want to get into a nice, hot, hot tub during the long Reno/Tahoe winter months.

Straps and Locks

If your hot tub cover straps and locks are torn, broken, rusted or even missing, that is something you should take care of right away. Not only is it unsightly, but it can be a safety concern, especially around children and pets.

Foam Cores

This is the most important part of your hot tub cover. Over time the foam core can sag, which will create a gap in your heat seal, leaving your hot tub less hot).

Here are a few things to look out for related to your foam core, and indicating that you need a new hot tub cover:

You see puddles on top of your hot tub cover.

You notice that your hot tub cover has become much heavier over time.

There might even be an odor, if your cover has absorbed water.

How to Keep Your Hot Tub Cover (and your Hot Tub) Healthy

Treat your hot tub cover to a regular dose of 303 Cover Protectant. This will keep the Vinyl healthy. You can do this about once a month, when you change your filter. Caring for your hot tub cover properly can extend its lifespan.

Be sure to get a new hot tub cover every 3 to 5 years, or if your hot tub cover has been damaged. Caring for all of the parts of your hot tub, including the hot tub cover, will create a more enjoyable hot tub experience.

The post Do I Need a New Hot Tub Cover? appeared first on Hot Tubs, Swim Spas, Sauna Dealer Reno, Sparks, Santa Cruz, San Jose.

Ask the Hot Tub Experts in San Jose

Thursday, September 12th, 2019

By Laura Varnon, Marketing Coordinator

Have you ever had a hot tub cleaning question and wanted a chance to talk to a hot tub expert in person? Well, this September we will be hosting Hot Spring Spas of San Jose’s very first Ask The Hot Tub Experts Event!

At this event, we will have Hot Tub Service Technicians and Salespeople available to answer any Hot Tub question you may have. And there will be special one-day only discounts on Hot Tub Cleaning Concierge Service Packages and Water Care Items that you won’t want to miss!

Ask the Experts Event – September 21 – at 2627 S. Bascom Ave. (Our new showroom)

The Event is scheduled for Saturday, September 21 from 10 a.m. to noon at our brand-new showroom, located at 2627 S. Bascom Ave., at the corner of Bascom and Union.

While our showroom is brand new, our experience with selling, servicing and maintaining hot tubs in the San Jose community is nothing new. Hot Spring Spas of San Jose has been a fixture of the hot tub community here in the Bay Area for over 40 years.

Drain and Clean Demos

We plan to give demos about how to drain your hot tub too!

If you have any questions about draining and cleaning your hot tub prior to the event, click here for our blog and video about How to Drain a Hot Tub Like a Pro. Or as always, feel free to call, email or web chat with us. We are here to help you have the best hot tub experience possible. For more answers to common questions, click here to browse our blogs.

Everyone is Welcome

While this event is intended for our existing hot tub customers, we welcome people who are interested in buying a hot tub to join us too.

Filter, Water Care and Cover Advice

If you have any other questions, maybe about getting a replacement hot tub cover, or about how to properly clean your hot tub filter, or about maintaining the new Salt System, or even how to use a Spa Vac, we’ll be happy to answer those too.

Water Care Items on Sale

And feel free to stock up on Hot Tub supplies. There will also be discounts on Water Care Items, as well.

Please join us on Saturday, September 21 for you chance to Ask The Hot Tub Experts! We can’t wait to see you there.

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Review Us!

Friday, July 26th, 2019

By Laura Varnon, Marketing Coordinator

We love hearing feedback from our customers! In fact, we encourage it.

Who will ask for feedback

Any team member from The Spa and Sauna Co./Hot Spring Spas may ask you for your voluntary and honest review of your experience.

Why we request feedback

Your positive feedback helps community members like you find the best hot tub, swim spa, sauna and BBQ store near them.

Any negative feedback we receive, while rare, helps us improve any processes that need refining. And for that reason, we welcome that kind of feedback as well.

How we request feedback

We will ask for your feedback in a variety of ways, to make it most convenient for you. You might get a request by email, or you can provide it yourself on our website, public review pages or our social media channels.

When we ask for feedback

We send Customer Satisfaction Surveys and other emails, typically after a big purchase or a service call, asking about your experience. We also list reviews on our website here. You can leave a review directly on our website through that link, as well.

And, of course, we welcome reviews on Google, Facebook or any other review platforms you can think of.

What your reviews do

Your reviews help people find the best hot tub store in their area and support small business.

While we’ve been in business since 1990 in Nevada and since 1976 in California, we are still a locally based small business.

Your purchases and reviews support over 40 employees and families in your own community.

We want all of our customers to have a positive experience in our showrooms and we work to create that experience for every single customer, every single time.

So give us your opinion. We’re happy to hear it!

To review us, click here.

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Help Al Jackson – Spa and Sauna Team Member Who Had a Stroke

Tuesday, July 2nd, 2019

By Laura Varnon, Marketing Coordinator

Al Jackson, a long-time team member of The Spa and Sauna Company, had a stroke in February. Al had worked for The Spa and Sauna Company for over 14 years.

After his stroke, Al spent some time at Renown Hospital in Reno before being released to vocational rehabilitation, where he is relearning day-to-day tasks. Bills have been piling up and without being able to work, he is in danger of losing his home.

The Spa and Sauna Company has created a GoFundMe page, which can be accessed Here to assist with his recovery.

Help Al Jackson

Al’s History with The Spa and Sauna Company

Al was a community favorite with hot tub owners in the Northern Nevada community. He worked as a concierge technician and delivery crew member in the community and was often specially requested by Northern Nevada hot tubbers. Over the years, he has held many positions within the delivery and service department. Most recently, he also worked as a lead delivery trainer, teaching new crew members how to care for hot tubs and handle them appropriately.

How We Feel About Al

“Al is like family to us,” said Shelley Clark, co-owner of The Spa and Sauna Company. “He is so caring and loyal. We hope he can rehabilitate quickly. He is loved by so many.”

Danielle Gaba, service scheduler at The Spa and Sauna Company, worked closely with Al on a daily basis, arranging schedules for Al and other concierge technicians. She said she often would rearrange the concierge schedule because hot tub owners always wanted Al to service their hot tub.

“Overall, he’s just a good person,” said Danielle Gaba, Spa and Sauna Service Scheduler. “He always thought of others.”

Al was always a positive influence in the showroom too. He made up nicknames for his co-workers, left them the occasional gift, and always had a smile on his face. His friendly demeanor put everyone at ease, co-workers and customers alike.

“Al was somebody who every day brought up morale,” Danielle said. “All the (other) techs looked up to him. He was a good trainer.”

Kevin Thompson, sales manager at The Spa and Sauna Company, worked with Al for over a decade.

“There’s nobody quite like Al,” Kevin said. “Everybody loves Al.”

Kevin explained that Al was very well respected by members of the community, customers and his co-workers, most likely because of his ability to connect with people and make them feel comfortable. He was an authority on what hot tub owners needed to keep their hot tub in the best possible shape, and he genuinely had their best interests at heart.

“I always say he’s like the best salesperson we’ve ever had. Al has a high-level of respect for the company and the company’s best interest, which translates to the customer having the best experience every time.”

Trish Ferris, general manager at The Spa and Sauna Company, had a special bond with Al. They developed a friendship over the years and as a display of their friendship, Al would even leave her favorite chocolates on her desk as a treat.

“I love him to pieces,” she said, smiling at the memory.

Everyone at The Spa and Sauna Company misses seeing Al every day, and his absence is felt by the community too.

How Nevada Hot Tubbers Feel About Al

Here are some of the reviews Spa and Sauna customers have made on our Yelp and Google My Business pages about Al over the years.

Wife and I just received our spa from Reno Spa and Sauna company.  The delivery team was excellent.  There was no hesitation when they saw the old tub that needed removal (It has a gazebo built around it). Al, Anthony, Tony and Oscar all were professionals.”

“Purchased the 3x maintenance package with one being a total purge and so glad I did.  The staff is wonderful with scheduling. Had Al come out twice, very friendly,  knowledgeable and courteous. Al remembered my draining preferences and does a great job.” 

“Installers Casey, Anthony, Al and Chris were very professional and did a great job. Thank you!!”

“Great team who handled delivery and answered all my questions — Casey, Anthony, Al and Austin.”

“The crew all introduced themselves when they arrived. They were polite, professional, had integrity in their work ethics. They not only showed respect towards us, but towards each other as they worked. This crew works well together. They represent The Spa and Sauna Company in the utmost professional mannerisms and are an asset to your company. Anthony, Casey, Al, Chris we cannot thank you enough.”

How You Can Help Al

Let’s all pitch in and help Al through this difficult time. To donate to Al’s recovery through the GoFundMe account The Spa and Sauna Company created for him, Click Here.

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