This blog summary was generated by AI. 

By Laura Varnon, Marketing & Special Projects Manager

The Spa and Sauna Co. is proud to announce that company owner, Scott Clark — and, by extension, the entire Spa and Sauna Co. team — has been recognized by the International Hot Tub Association (IHTA) as the IHTA Hot Tub Retailer of the Year. This award reflects the dedication, customer-first values, and commitment to excellence of the entire team.

The International Hot Tub Association (IHTA) Hot Tub Retailer of the Year Award is a peer-nominated award recognizing one outstanding hot tub retailer who has advanced the hot tub retail profession through outstanding achievements and dedication to the hot tub industry.

Announcement of Award

The award was recently announced during the International Pool Spa and Patio Expo in Las Vegas, at the International Awards of Excellence Reception. Many members of The Spa and Sauna Co. leadership team and his family attended the reception and expo to celebrate this amazing accomplishment.

The IHTA highlighted how The Spa and Sauna Co. has grown into a thriving network of retail locations across Nevada and California — all while never losing sight of what matters most: the customer experience.

Following the award presentation, Scott expressed gratitude to his wife and company co-owner, Shelley Clark, and The Spa and Sauna Co. leadership team for their continued commitment and dedication.

“We’re honored to have been selected for this award,” Scott said. “I want to extend my deepest thanks to our team and all our customers!”

Requirements of Award

The award is given to a hot tub dealer that demonstrates:

• Industry Leadership: Serve as a positive role model and be respected among peers.
• Operational Excellence: Demonstrate a proven track record of meeting or exceeding industry standards in hot tub retail sales, merchandising, operational efficiency, and customer service.
• Experience: Have been involved with, managed, or owned a hot tub retail business for at least three years. (The Spa and Sauna Co. has been in business since 1990.)
• IHTA/PHTA Engagement: Actively participate with IHTA/PHTA at a local or national level.
• Membership Standing: Be a current employee of an IHTA/PHTA member company in good standing.

We’re honored to be your IHTA Hot Tub Retailer of the Year. 

About PHTA and IHTA

The Pool & Hot Tub Alliance (PHTA), a non-profit organization with 4,000 members from around the world, was established in 1956 to support, promote, and protect the common interests of the pool, hot tub, and spa industry. PHTA provides education, advocacy, standards development, research, and market growth initiatives to increase members’ professionalism, knowledge, and profitability. Additionally, PHTA promotes the use of pools by expanding swimming, water safety, and related research and outreach activities aimed at introducing more people to swimming, making swimming environments safer, and keeping pools open to serve communities. For more information, visit www.phta.org.

The International Hot Tub Association (IHTA), an affiliate of the Pool & Hot Tub Alliance (PHTA), exists to advocate for smart regulations, promote industry growth, and expand consumer awareness.

To read the full award announcement, click here.

The Spa and Sauna Co. has announced the acquisition of Hot Spring Spas of Carson City and Lake Tahoe, expanding its presence in Nevada and California. This move honors the 44 years of service by former owners Tony and Teri Grasso, who transformed many backyards in the region. Scott Clark, the owner of The Spa and Sauna Co., expressed gratitude for their dedication and looks forward to building on their legacy. The new locations in Carson City and Lake Tahoe will continue to offer a range of products and services, ensuring customers receive the same quality products they expect, alongside new benefits from the expanded network.

This blog summary was generated by AI. 

By Laura Varnon, Marketing & Special Projects Manager

The Spa and Sauna Co. is proud to announce that Hot Spring Spas of Carson City and Lake Tahoe are now part of The Spa and Sauna Co. family of stores.

This expansion furthers our mission to enhance the space of even more homes across Nevada and California.

Honoring 44 Years of Service

We would like to take a moment to thank Tony and Teri Grasso, the former owners of Hot Spring Spas of Carson City and Lake Tahoe. Tony and Teri dedicated over four decades to serving the Northern Nevada and Lake Tahoe region, helping many, many customers transform their backyards with hot tubs and swim spas.

Thank you, Tony and Teri, for your commitment, passion, and the legacy you’ve created. We’re honored to carry it forward.

“We’re incredibly grateful to Tony and Teri for their 44 years of dedication,” said Scott Clark, owner of The Spa and Sauna Co. “We look forward to enhancing their legacy and continuing to serve Hot Spring Spas customers in the Carson City and Lake Tahoe areas.”

A Growing Presence in Northern Nevada

With the addition of the Carson City and Lake Tahoe locations, The Spa and Sauna Co. now operates many convenient retail showroom locations throughout Nevada and California, including:

• Reno
• Carson City – on S. Carson St.
• Hot Spring Spas of Carson City – on Fairview Dr.
• Lake Tahoe
• Las Vegas
• San Jose
• Santa Cruz

Our Carson City showroom and our new Lake Tahoe location will continue to offer a full line of Hot Tubs, Endless Pools Swim Spas, and Saunas, along with water care products, hot tub covers, and expert service.

What This Means for Customers

Customers can expect:

• The same high-quality products and a few additions!
• A familiar and knowledgeable team, with some new faces too
• New benefits from being part of a larger network of locations
• Enhanced water care options, trade-in programs, financing, and more

We remain committed to supporting every customer throughout their spa ownership journey—from choosing the right model to long-term maintenance and upgrades.

Visit the Carson City and Lake Tahoe Showrooms

We recently gathered with our new team members outside the Carson City store to celebrate this growth milestone, in our 35^th year of business. We’re excited about the future and look forward to continuing to serve the Carson City and Lake Tahoe communities with the same dedication and care that customers have come to know and trust.

You can visit the two new locations at:

527 Fairview Drive, Carson City, NV

183 U.S. Highway 50, Zephyr Cove, NV

We look forward to seeing you soon!

Whether you’re a longtime Hot Spring Spas customer or just beginning your wellness journey, we invite you to stop by the Carson City store or the Lake Tahoe store and say hello. You’ll see familiar faces—and a few new ones—all ready to help enhance your space.

Here’s to new beginnings, continued growth, and many more years of relaxation!

This blog summary was generated by AI. 

By Laura Varnon, Marketing & Special Projects Manager

The Spa and Sauna Co. won the 2024 Aqua 100 award from Aqua Magazine this year! The award recognizes the best pool and spa dealers in the industry. To date, over the past several years, 60 spa and pool dealers have won this award.

The Spa and Sauna Co. submitted a written application, photos, and a video, explaining its History, Core Philosophy, Customer Service, Store Design, Charitable Contributions and more. An independent panel of judges evaluated and selected this year’s winners.

“Each company should be very proud to have been selected as an inductee into the AQUA 100, as the national competition evaluates each business on a variety of measures,” says AQUA Magazine Executive Editor Scott Webb. “This is a very high honor in pool and spa retail, and we are very proud to shine a light on their success and hard work.”

Read Excerpts from Our Nomination Below

Spa and Sauna Co. History

The Spa and Sauna Co. has grown from a one shop location, originally in San Jose, California, to a business with six convenient showroom locations and several dedicated warehouses, serving Nevada and California.

The Roots at The Spa and Sauna Co. run deep. In fact, they go all the way back to the Early Days of the Portable Hot Tub Industry itself, with company co-owner Shelley Clark’s father, David Ingram. Back in 1976, in El Cajon, California, Ingram, one of the Pioneers of the Hot Tub business, started building one of the first Portable Spas. Since those early days in the Hot Tub business, we have taken pride in offering the Best Overall Customer Experience to our Hot Tub customers.

Shelley Ingram-Clark, David Ingram’s daughter, started with the family business in 1983. She has rolled fiberglass, worked in manufacturing, handled accounting and marketing, and later worked as a sales rep. She knows the hot tub industry inside and out.

Later, in 1999, the Ingram family sold Caldera Spas to one of the largest manufacturers of hot tubs today, Watkins Manufacturing, now known as Watkins Wellness. Watkins Wellness is The Spa and Sauna Company’s primary spa and swim spa manufacturer.

Scott Clark began working in the hot tub industry in the late 1980s, selling hot tubs at a Hot Spring Spa/Finnleo Sauna dealership in the Bay Area. In 1990, he opened his own store, in San Jose, called South Bay Spa and Sauna, marking the beginning of The Spa and Sauna Co. as it is known today.

Scott and Shelley met when Shelley visited his store as a sales rep. They married in 2000.

After a brief period working traveling spa shows, the family and business settled in the Reno area in 2002 and opened their first Reno area store together, The Spa and Sauna Shop.

Quick growth occurred between 2013 and the present, with new store locations opening every couple of years, initially in the Reno area, and later in different geographical regions serving California and Nevada.

• Reno Hot Spring Spas – Reno (2013)
• The Spa and Sauna Co. – S. Reno (2015)
• The Spa and Sauna Co. – Sparks (2017)
• The Spa and Sauna Co. – Santa Cruz (2019)
• The Spa and Sauna Co. – San Jose (2019)
• The Spa and Sauna Co. – Carson City (2021)
• The Spa and Sauna Co. – Las Vegas (2023)

These days, even with many convenient store locations and several warehouses to operate, you’re just as likely to find Scott moving hot tubs or setting the showroom floor, as you are to find him talking to team members or planning for future endeavors. It’s easy to see his passion for all parts of the hot tub industry.

Scott and Shelley’s children are involved in the business, too. Nick Clark participates in the hot tub industry, while Joey Clark is now the Service Technician Supervisor in Reno. Jacob Clark works within the service department in the Reno stores as well, and Carlee Clark stops in from time to time, but is still attending school.

Core Philosophy

The Spa and Sauna Company’s Core Philosophy is to Enhance our customers’ Space, Homes and Lives with the Premier Home Leisure and Wellness Products, while embracing innovative ideas, processes and technology and serving our customers with integrity, effectiveness, and competency.

Customer Service

Our entire team takes customer service seriously and we’ve won awards for it over the years.

We have a dedicated customer service team of two Customer Engagement Reps who follow up with our customers after their hot tub purchase to make sure they are having the best possible customer experience, from sales through delivery and into their ownership experience.

The Spa and Sauna Co. also receives many 5-star reviews from customers on Google.

Store Design

Our stores have a similar feel, regardless of which city you might be in. The layout of The Spa and Sauna Co. stores makes sure that dozens of hot tubs can be viewed at all times. Whether you are in a store in Reno, Sparks, Carson City, Las Vegas, Santa Cruz or San Jose, you can tell you are in a Spa and Sauna Co. store.

Team Philosophy

Our team follows the philosophy of Marcus Sheridan, “They Ask, You Answer.” We try to provide as much information about hot tubs as possible in the store, and through our website, blogs and video content.

Our marketing team has won many awards, including the Alice Cunningham Marketing Award from Caldera Spas and Hot Spring Spas two years in a row, including its inaugural year in 2019 and again in 2021.

Other Activities – Charitable Giving

Our team enjoys giving back to the community. This year we donated two hot tubs to veterans and a hot tub to a local Make-A-Wish child. We also participate as a Toys for Tots drop off location at many of our locations, sponsor local sports teams, and donate to organizations such as Big Brothers and Big Sisters and the Children’s Miracle Network, and more.

Since 2018, we have donated a total of six hot tubs to veterans through the Hot Tubs for Heroes program. Our entire team gets to vote on who those recipients will be, and appreciates the opportunity to support our local veterans.

Future Plans

We intend to continue to Enhance the Spaces of our customers’ homes for many years to come.

By Laura Varnon, Marketing & Special Projects Manager

The Spa and Sauna Co. has recently expanded to Las Vegas, with the acquisition of Spas By Renee.

Spas by Renee has joined The Spa and Sauna Co., which has locations in Reno, Sparks, Carson City, Santa Cruz and San Jose.

Spas By Renee History

Spas by Renee was previously owned by Casey and Renee Gibbs, who have dedicated their lives to the spa, hot tub, and sauna industry since 1978.

Renee and Casey stumbled into the Hot Tub industry after a career in show business with NBC and Disney on Parade. Renee, a dancer and aerialist, played Tinkerbell. A hot tub was something they grew accustomed to having during that time. Casey said when they relocated to Las Vegas, they got a pool right away, and added an in-ground spa. On a trip to California, they spotted a portable hot tub on a flatbed truck and the idea for their business was born.

“Over the years we have been committed to the education and development of our business. When you select one of our spas for your home, we are confident that we have provided you with a product that will give you years of enjoyment, hydrotherapy, and service,” Renee had written on their website’s About Us page.

Looking to the Future

The Spa and Sauna Co. is looking forward to serving the Las Vegas community, with as much dedication and commitment as Casey and Renee had.

“We appreciate Renee and Casey’s decades of serving the Las Vegas area and intend to continue providing an exceptional customer experience,” said Scott Clark, owner of The Spa and Sauna Co. “Interestingly enough, in the early days of Renee’s spa career, she actually bought custom spa shells from Caldera Spas, which is linked closely to my family.”

The roots of The Spa and Sauna Co. run deep. Scott and Shelley Clark have been involved in the hot tub industry for decades. Shelley’s father David Ingram, a founder of Caldera Spas, is one of the Pioneers of the Hot Tub Industry. Scott opened his first store, South Bay Spa & Sauna, in 1990 in San Jose. The first store in the Reno area opened in 2002, with growth in additional Nevada and California cities occurring since 2013. To learn more about The Spa and Sauna Co, which is headquartered in Reno, NV, click here.

Las Vegas Showroom Offerings and Locations

The showroom will feature:

• Hot Spring Spas
• Endless Pools
• Finnleo Saunas
• and more.

The Spa and Sauna Company now includes many convenient showrooms in Nevada and California, each offering a unique shopping experience:

The Spa and Sauna Co. – S. Reno – located at 9748 S. Virginia St., Ste. C-D, Reno, NV

The Spa and Sauna Co. – Sparks – Clearance Center – located at 250 E. Glendale Ave., Sparks, NV

The Spa and Sauna Co. – Carson City  – located at 3355 S. Carson St., Carson City, NV

The Spa and Sauna Co. – Santa Cruz – Home of Hot Spring Spas – located at 707 River St., Santa Cruz, CA

The Spa and Sauna Co. – San Jose – Home of Hot Spring Spas – located at 2627 S. Bascom Ave., Campbell, CA

Spas by Renee – A Spa and Sauna Co. Brand – located at 6280 S. Pecos Rd., Ste. 600, Las Vegas, CA

Spas by Renee – A Spa and Sauna Co. Brand is The Spa and Sauna Company’s first location in Southern Nevada! We look forward to serving the greater Las Vegas community.

Find out more about the Las Vegas store here.